FAQ – Thatchfield Estates

WHO WE ARE

FAQ's

SECURITY ACCESS

Complete “Biometrics Access Application for Residents” form.

Access application forms must be completed and submitted to the Thatchfield HOA Office by hand or via email admin2@thatchfield.co.za.

Application forms must be accompanied by the Offer to Purchase document for new owners or a Lease Agreement for renting.

As per completed application form, the office also requires a clear color copy of the ID document or passport for each person who is occupying the property and applying for access at the gate.

Should you wish to renew or apply for your domestic worker’s access card and biometrics to enter the estate, please visit the Thatchfield Office in person. Please note that your domestic worker or gardener must accompany you to the Thatchfield Management Office to register them for biometrics. Download the application form: Application for domestic worker gardener or temporary worker

We require an original ID document or Asylum Seeker documents (which will indicate a watermark when held against the light) OR passport with a valid work permit. The Thatchfield Management Office will only allow access for the period that the work permit is valid.

Contact Office: admin3@thatchfield.co.za

Call the Security Control Room on 071 312 8628. They will radio the Security Gate with your message.

Contact the Thatchfield Security Control Room on 071 312 8628, the Security Duty Manager on 060 855 5284
or Reaction Officer on 082 797 4724.

Yes, pets are allowed.

Pet owners have a responsibility to ensure that their pets are registered with the HOA Office by completing an application form.

All pets must be kept inside a properly fenced property;
All cats (toms & queens) and dogs must be sterilized.
Your pet must be confined to your exclusive use area and may not roam on the communal areas.
Dogs must be on a leash and accompanied by yourselves when allowed on the communal areas.
No defecation must be left for more than 24 hours on any grass areas including your fenced areas.

For more info Contact Office: admin@thatchfield.co.za

ADMINISTRATION

Pleas send an email to admin2@thatchfield.co.za to request the changing of a contact number. Please supply the stand number or addres, the name and surname of the person for the new number or to remove a number.

All levies are due and payable in advance on the first day of each calendar month. Request Form for Levy Statement to be sent via Email

The HOA office does not supply levy statements. Please contact our Managing Agent, JM Venter Property Services CC on 012 644 1010 or email accounts@jmventerprop.co.za.

BUILDING REQUIREMENTS

Permission is required. You need to submit a copy of the quotation, permission letters from your neighbours and a copy of your house plan indicating the size and position of the Wendy house.

Important – no domestic workers can live in a Wendy house as per municipal bylaws.

Please refer to the Rules of Conduct, page 5, point 2.4 Building Deposits & 2.5 Architectural Standards and Guidelines as well as the “Building Alterations” document.

All building plans, including plans for the fencing or walling of an erf, additions to, improvements, or the erection of Wendy houses, must be consented to and stamped by the HOA before any plans are submitted to the local authority for approval.

For HOA approval we require:

Four (minimum size A2 or larger) colour copies of the changed house plans.
The signature of all surrounding neighbours indicating their signature, initials and surname, stand number and contact telephone number on each page of the changed house plan.
Required proof of payment of the building deposit.
Plans can be submitted during normal office hours at the HOA office. Plans will be attended to within 48 hours of submission.

MUNICIPAL

City of Tshwane: Call 012 358 9999 and follow the correct voice prompt or email waterleaks@tshwane.gov.za. Have a copy of your municipal account at hand as the council will ask for your account number.

City of Tshwane: Call 012 358 9999 and follow the correct voice prompt or email streetlights@tshwane.gov.za. Have a copy of your municipal account at hand as the council will ask for your account number.

When reporting faulty streetlights please provide the following information:

Physical street address;
Adjacent streets;
Pole number if available alternatively your house number;
Contact telephone number
Details of the problem.

City of Tshwane: Call 012 358 9999 and follow the correct voice prompt. Have a copy of your municipal account at hand as the council will ask for your account number.

Alternatively, you can SMS the word “power” followed by our municipal account number to 082 612 0333 or 44676.

You can also report it online at www.tshwane.gov.za and follow the Report Power Failure link.

REFUSE/ GARDEN

Call City of Tshwane 012 358 0252/012 358 0510 or email maudes@tshwane.gov.za or brianmp@tshwane.gov.za.

You can apply for a waste bin via www.tshwane.gov.za or at a walk-in centre.

Physical Address: Room G13, Block G, Centurion Municpal Offices, cnr Basden Avenue and Rabie Street, Lyttleton.

You can also walk in at the Waste Management Depot.

Complete an application form and submit it electronically to the relevant municipal office.

If your bin has been stolen or damaged, you need to provide an affidavit together with your application form.

Upon delivery of the bin, mark your bin with your house number.

Your nearest dumpsite: Rooihuiskraal Mini Garden Refuse Dumpsite next to the Historical Terrain, Rooihuiskraal Road, Rooihuiskraal – https://goo.gl/maps/SdDkmbf8pdM2
Dumping of refuse bags on sidewalks and open stands remains a serious problem in Thatchfield Estate. Please inform your domestic worker and gardener not to place garden refuse and bags on the sidewalks.
Residents must dispose of garden refuse themselves. Please keep your garden refuse within your own stand parameters and not those of your neighbours.